Afiba Naturals is a legally registered trade name of Sisa Afiba BV. Below is the privacy policy of Sisa Afiba BV, which also applies to https://afiba-naturals.com.

About Our Privacy Policy

Sisa Afiba values your privacy highly. We therefore process only the data necessary for (improving) our services and handle with care the information we collect about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services accessible through it of Sisa Afiba. The effective date of these terms is 03/01/2024. With the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data we collect about you, what it is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have concerning the personal data you provide us.

If you have any questions about our privacy policy, you can contact our privacy officer. You will find the contact details at the end of this privacy policy.

Data Processing

Below, you can read how we process your data, where we store it, what security techniques we use, and who has access to the data.

E-commerce Software

WooCommerce
Our online store is developed with software from WooCommerce. Personal data that you provide us for our services is shared with this party. WooCommerce has access to your data to provide us with (technical) support; they will never use your data for any other purpose. WooCommerce is obligated, based on the agreement we have with them, to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software, but no personal data is collected or stored. WooCommerce reserves the right to share collected data within its own group to further improve services.

WooCommerce Hosting
Our online store, developed with WooCommerce, is hosted by Cloudways. Personal data that you provide us for our services is shared with this party. Cloudways has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Cloudways is obligated, based on the agreement we have with them, to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

Web Hosting

Cloudways
We use the web hosting and email services of Cloudways. Cloudways processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of services. These are not personal data. Cloudways has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Cloudways is bound by a confidentiality agreement.

Email and Mailing Lists

WooCommerce
We send our newsletters and transactional emails using our web store software WooCommerce. All confirmation emails you receive from our website and online forms are sent via the servers of WooCommerce. WooCommerce will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will find the ‘unsubscribe’ link. If you click on it, you will no longer receive emails from our website. This may seriously reduce the functionality of our website! Your personal data is securely transmitted, stored, and accessed by WooCommerce. WooCommerce uses cookies and other internet technologies to monitor whether emails are opened and read. Additionally, WooCommerce processes information about you as a recipient and the subject line of emails to improve the quality of services. These data are retained for 30 days. WooCommerce reserves the right to use your data to further improve their services and, in this context, share information with third parties.

Office365
For our regular business email traffic, we use the services of Office365. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Office365 does not have access to our mailbox, and we treat all our email traffic confidentially.

Payment Processors

Mollie
For handling (part of) the payments in our online store, we use the platform Mollie. Mollie processes your name, address, and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to improve their services and, in this context, share (anonymized) data with third parties. All guarantees mentioned above regarding the protection of your personal data also apply to the parts of Mollie’s service for which they engage third parties. Mollie does not retain your data longer than permitted by the legal terms.

Klarna
For handling (part of) the payments in our online store, we use the platform Klarna. Klarna processes your name, address, and residence details and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to improve their services and, in this context, share (anonymized) data with third parties. In the event of a request for deferred payment (credit facility), Klarna shares personal data and information regarding your financial position with credit rating agencies. All guarantees mentioned above regarding the protection of your personal data also apply to the parts of Klarna’s service for which they engage third parties. Klarna does not retain your data longer than permitted by the legal terms.

Riverty
For handling (part of) the payments in our online store, we use the platform Riverty. Riverty processes your name, address, and residence details and your payment details such as your bank account or credit card number. Riverty has taken appropriate technical and organizational measures to protect your personal data. Riverty reserves the right to use your data to improve their services and, in this context, share (anonymized) data with third parties. In the event of a request for deferred payment (credit facility), Riverty shares personal data and information regarding your financial position with credit rating agencies. All guarantees mentioned above regarding the protection of your personal data also apply to the parts of Riverty’s service for which they engage third parties. Riverty does not retain your data longer than permitted by the legal terms.

Reviews

WebwinkelKeur
We collect reviews via the platform WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares these details with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.

Shipping and Logistics

PostNL
When you place an order with us, it is our task to deliver your package to you. We use the services of PostNL to perform the deliveries. It is therefore necessary that we share your name, address, and residence details with PostNL. PostNL only uses this data for the execution of the agreement.

Your Rights

Under applicable Dutch and European legislation, you, as a data subject, have certain rights concerning the personal data processed by us or on our behalf. You have the right to access, correct, or delete your data. To exercise these rights, please contact our privacy officer using the contact details below.

Contact Information
Sisa Afiba
Jan Tinbergenstraat 7
2811 DZ Reeuwijk, Netherlands
Tel: (06) 54368333
Email: shop@sisa-afiba.com

Privacy Officer: Wijnand van Huut