Frequently Asked Questions (FAQ)
About our products
Are your products 100% natural?
Are your products 100% natural?
Yes, all our products are made from natural ingredients without synthetic additives.
Are the products suitable for sensitive skin?
Are the products suitable for sensitive skin?
Our products are 100% natural and contain ingredients suitable for sensitive skin. If in doubt, we recommend testing on a small area of skin first.
Are your products vegan and not tested on animals?
Are your products vegan and not tested on animals?
Yes, our products are vegan and not tested on animals.
What is the difference between refined and unrefined Shea Butter?
What is the difference between refined and unrefined Shea Butter?
Unrefined shea butter contains all its original nutrients and vitamins. Refined shea butter is processed, which removes some of its nutrients.
How long do the products last?
How long do the products last?
Usually 12 months after opening. Consult the label for the exact expiration date.
What makes your products unique compared to other brands?
What makes your products unique compared to other brands?
Our products combine African and Surinamese traditions with honest ingredients and loving craftsmanship.
Do your products have a scent?
Do your products have a scent?
Yes, our products have a subtle, natural scent from the oils and ingredients used.
Are the packaging recyclable?
Are the packaging recyclable?
Yes, our packaging is recyclable and we continue to look for even more sustainable options.
Are there seasonal products or limited editions?
Are there seasonal products or limited editions?
Yes, we occasionally release special limited editions. Subscribe to our newsletter to stay informed.
Use and application
How do I use Shea Butter for my skin and hair?
How do I use Shea Butter for my skin and hair?
Melt a little Shea Butter between your palms and apply it to the skin or as a mask on the hair.
Are your products suitable for children?
Are your products suitable for children?
Yes, all products are gentle on children.
Can I use your products during pregnancy?
Can I use your products during pregnancy?
Our products are natural, but always consult your doctor if you are pregnant.
Are there products specifically for curly hair?
Are there products specifically for curly hair?
Yes, we have products that are extra moisturizing for curly hair, such as Shea Butter and the Magic Hair Spray.
How do I know which products are suitable for my skin or hair type?
How do I know which products are suitable for my skin or hair type?
If in doubt, please contact us for advice.
Can your products help with eczema or dry skin?
Can your products help with eczema or dry skin?
Many customers experience relief, but if you have a medical condition we recommend consulting a doctor.
How much product do I need per use?
How much product do I need per use?
Often, a little goes a long way, especially with shea butter. Start with a small amount and add more as needed.
Can I combine your products with other brands?
Can I combine your products with other brands?
Yes, that is possible, as long as the other products suit your skin or hair needs.
How long does it take before I see results?
How long does it take before I see results?
Some customers notice a difference within a few days, others after a few weeks. Regular use is important.
What should I do if I accidentally use too much product?
What should I do if I accidentally use too much product?
Wipe away any excess product with a cloth or tissue.
Ordering and delivery
What are the shipping costs?
What are the shipping costs?
Orders over €75 are shipped free within the Netherlands. Standard shipping costs apply for orders under €75.
How long will it take for my order to be delivered?
How long will it take for my order to be delivered?
On average 1-3 working days within the Netherlands.
Can I track my order?
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped.
What payment methods do you accept?
What payment methods do you accept?
iDEAL, credit cards, PayPal and other common payment methods.
Can I change or cancel my order?
Can I change or cancel my order?
Please contact us as soon as possible. Changes are possible as long as the order has not yet been processed.
Can I pick up my order from you?
Can I pick up my order from you?
No, we currently do not offer pickup.
Are your products also available in physical stores?
Are your products also available in physical stores?
No, currently online only.
Do you have trial packs or samples?
Do you have trial packs or samples?
Not at the moment, but we do have smaller packs to try.
Can I also give your products as a gift?
Can I also give your products as a gift?
Absolutely! They're beautifully packaged and perfect as a gift.
How can I contact customer service?
How can I contact customer service?
Send an email to customerservice@afiba-naturals.com or send a WhatsApp message through the site.
Returns and customer service
What are the shipping costs?
What are the shipping costs?
You can return unopened products within 14 days. Contact us for details.
What should I do if I receive a damaged product?
What should I do if I receive a damaged product?
Please report this within 48 hours with photos and we will look for a solution.
How can I contact customer service?
How can I contact customer service?
Via email or WhatsApp, as mentioned in question 30.
How can I help you become even more sustainable?
How can I help you become even more sustainable?
We'd love to hear your ideas and feedback at customerservice@afiba-naturals.com.
How do I stay informed about new products and offers?
How do I stay informed about new products and offers?
Subscribe to our newsletter or follow us on social media.
Additional questions and rituals
Are your products palm oil free?
Are your products palm oil free?
Yes, we do not use palm oil in our products.
What is the difference between Magic Hair Spray and Shea Butter?
What is the difference between Magic Hair Spray and Shea Butter?
The Magic Hair Spray lightly hydrates and conditions the hair, while Shea Butter nourishes and protects.
Do you also have products for men?
Do you also have products for men?
Yes, our care is unisex and suitable for everyone.
Can I adjust my skin routine with your products?
Can I adjust my skin routine with your products?
Absolutely! Combine black soap and shea butter for a complete treatment.
